At Flower Delivery Harlow, we are dedicated to ensuring every bouquet arrives vibrant, fragrant, and perfectly fresh. As a trusted local Harlow florist serving households and businesses, our commitment is to quality and your satisfaction. Every flower arrangement is carefully prepared and delivered with consideration to longevity and beauty. Experience peace of mind knowing your order is protected by our Fresh Flowers Guarantee within Harlow and surrounding areas.
If your flowers arrive damaged or not in the exceptional condition you expect, please notify us as soon as possible after delivery, ideally within 24 hours. Our team may request a clear photo of the affected bouquet. This allows us to assess the issue and act swiftly to correct it, ensuring your experience with us meets our high standards.
We promise that your flowers will remain fresh and beautiful for a minimum of 5 days from delivery, provided you follow our recommended care instructions (included with every order). Should your flowers fade or wilt significantly before this window, and you have cared for them as advised, we are happy to discuss refund or replacement options. Your satisfaction and enjoyment of long-lasting blooms are our top priorities.
Should you receive flowers that do not meet our freshness guarantee or are damaged upon arrival, you will be offered a prompt resolution. This can be in the form of a full refund, partial refund, or a replacement bouquet—according to your preference and the nature of the issue. Our friendly team will guide you through the process, ensuring minimal inconvenience and a seamless resolution. Please have your order details ready when you contact us with your concern.
Your feedback is vital to us, whether it’s praise or a complaint. If you wish to raise a concern about your order or our service, please contact us at your earliest convenience. Outline your order details and the reason for your complaint, and a senior member of our team will review your case thoroughly. We aim to respond to all complaints promptly and professionally, updating you on the progress and outcome of your case at each step.
As a locally operated florist, Flower Delivery Harlow is honoured to provide the freshest flowers to homes, offices, and businesses across the area. Our well-established reputation is built on reliability, outstanding floral quality, thoughtful customer service, and fair policies. When you order with us, you are supporting a Harlow community business that truly cares about your satisfaction.
If you have any questions regarding our returns, refunds, or complaints procedure, or are not delighted with your flowers, please contact us directly so we can resolve the matter promptly. Thank you for choosing Flower Delivery Harlow for your floral gifting needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
